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By placing an order with Creative Images, you are agreeing to the following policies:

-All orders must be placed via email or in person
-Orders have not been accepted until you receive a confirmation email

-Order minimum $25
-All new files require a $30 setup fee
-Deposit required to start project
-Remainder due at the time of pickup/shipping
-Returned checks have a $25 fee. Order then must be paid by cash or cashier’s check. Checks and credit cards will not be accepted for returned checks.
-Please contact us if there is an issue with payment. Disputes should be avoided, as payment processing errors are rare and we will work quickly to resolve any issues.

-Artwork must be PC-compatible, no MAC files
-Must be in vector format
-There may be an additional design fee for us to create artwork or convert files to vectors for use

-You will receive a PDF proof before production
-You must approve the proof for production to begin
-Production times are agreed upon at the start of the project and begin AFTER proof approval
-Orders will be produced EXACTLY as the approved proofs
-Please examine proofs closely
-We are not liable for errors in spelling, grammar, etc on the final product if it matches the approved proof

-Production time starts after proof approval
-Engraved or sublimated name badges or name plates 5-7 business days
-Trophies and crystal/acrylic/glass awards 7-10 business days
-Production times for large orders, detailed signs, projects that require additional design work, etc may vary and will be agreed upon before production

-We are available Mon-Thurs 8a-4:30p for pickup, there may be exceptions for holidays
-If you would like to pickup afterhours, you can arrange porch pickup
-Porch pickup orders must be paid online prior to pickup
-We are not liable if you choose porch pickup and the order is stolen or damaged
-Orders must be picked up within 7 days of completion

UPS Shipping Map – please click to enlarge

-We ship via UPS Ground, see map below for estimated shipping times
-Please note shipping times may vary due to the impact of Covid-19
-Faster shipping options via UPS, like Air Delivery, are available upon request
-Shipping costs are determined by weight and size per UPS guidelines, we charge an additional nominal fee for packaging supplies and handling.
-Shipping cost will be calculated when the project is packaged to go out, shipping rates on estimates may vary from final cost

-Products that are purchased for your specific project or have already been customized cannot be returned or refunded
-If we make a production error that is different than the approved proof, we will re-produce the same product (or a similar product if the original is no longer available) at no additional cost
-Errors must be brought to our attention within 3 days of receiving the order.